Refund Policy

Returns and Refunds Policy

Thank you for shopping with Sacred Lomi.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged

Please contact us before you send the product:

  • By phone number: 818-865-8813
  • By email: aloha@sacredlomi.com

Send the product with its original packing to:

  • Sacred Lomi, LLC   PO Box 1206, Agoura Hills, CA 91376-1206

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sacred Lomi.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded as long as:

  • The product was purchased in the last 15 days
  • The product is in its original packaging.
  • The product isn’t used or damaged

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Workshop Registrations

A deposit is required to reserve your space in any Sacred Lomi workshop or retreat. That deposit is non-refundable. However, deposits may be transferred to another workshop or retreat, or kept on file as a credit, with Sacred Lomi, LLC for up to two years from date of purchase.

Additional workshop registration fees (beyond the posted deposit amount) are fully refundable up to 14 days prior to the workshop or retreat date. No refunds will be issued within 14 days of the workshop or retreat.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 818-865-8813
  • By email: aloha@sacredlomi.com